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Good claims service helps you get back in business faster. Virtually every organization needs its key equipment to run its operations.
BI&I helps with in-house specialized Claims Adjusters in 3 offices across Canada. Equipment and machinery claims are different than other types of property. To do the job right, and without delay, requires an understanding of how equipment works and an ability to diagnose what broke down and why. BI&I’s depth of technical expertise applied to loss prevention and claims settlement makes us an industry leader. Engineers and Inspectors provide onsite support at insured facilities.
BI&I’s High Standards for Claims Service
- Contacting each insured within 24 hours of being notified of a claim
- Establishing liability within 10 days for over 80% of all claims
- Adjusters are courteous and helpful, provide the information required to file the claim and understand the settlement
We ask our Customers: "How well we are doing?"
John Mulvihill, Chief Operating Officer and Senior Vice President, describes BI&I’s relationship with our customers: “Each and every settled claim has a client satisfaction survey included with our payment and adjusters letter. We invite our insured’s feedback on how BI&I deals with clients. This has provided insight that allowed us to tune our level and style of service over the years. Our client satisfaction surveys are consistently in excess of 95% satisfied and very satisfied.”
As an example, here is what one customer told us: “After 35 years of being in business and dealing with various companies, I want to commend you on your prompt and courteous service. It is very greatly appreciated.”
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